Returns & Refunds

Last updated: August 9, 2026

We want you to love your flowers. Eligible items may be returned within 30 days of delivery, subject to the conditions below. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Return eligibility

  • Contact us within 30 days of delivery before sending anything back.
  • Items must be unused, unaltered and in their original condition and packaging.
  • Please provide your order number and, where relevant, clear photographs of the item and packaging.
  • Returns sent without prior authorisation may be delayed or refused.

Items that cannot be returned

  • Custom, personalised, made-to-order or specially sourced arrangements, unless faulty.
  • Gift cards and final-sale items clearly identified as non-returnable before purchase.
  • Items damaged through misuse, improper storage, unauthorised alteration or ordinary wear.

Sale items remain eligible unless they were clearly marked final sale or local law provides otherwise.

Damaged, defective or incorrect items

Inspect your order on arrival. If an item is damaged, defective or incorrect, contact us as soon as possible with your order number and photographs. If the claim is accepted, we will arrange an appropriate replacement, refund or other remedy and cover reasonable return costs where required.

How to request a return

  1. Use our contact form and select or write “Return request”.
  2. Include your order number, the item you wish to return and the reason.
  3. Wait for return instructions and the authorised return address.
  4. Pack the item securely. We recommend a tracked service and keeping proof of postage.

Please do not send returns to an address found online or to a manufacturer. The correct return location may vary by order.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping unless local law states otherwise. Original delivery charges are not refundable except where required by law or where the whole order was faulty or incorrect. We are not responsible for returns lost in transit.

Refunds

We will inspect returned items and notify you of the outcome. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to post the credit; processing times vary. Deductions may apply for loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.

Exchanges and order changes

The fastest way to obtain a different item is usually to return the eligible item and place a new order. Contact us promptly if you need to change or cancel an order. We cannot guarantee changes after fulfilment begins.

Contact

For help with a return, refund or damaged item, use our contact form.