Shipping & Delivery

Last updated: August 9, 2026

We carefully pack every arrangement to help it arrive ready to style. This page explains our general delivery process. The delivery options, charges and estimates shown at checkout for your address are the most current and form part of your order.

Order processing

Orders are usually prepared on business days. Processing time may be longer during launches, promotions, holidays or for made-to-order items. Once an order enters fulfilment, changes or cancellations may not be possible.

Shipping rates and free shipping

Available services and charges are calculated at checkout based on destination, parcel size and order value. Where the site advertises free shipping above a stated threshold, eligibility is calculated on the merchandise subtotal after discounts and before taxes, unless the offer states otherwise. Oversized items, remote areas and some international destinations may be excluded; any charge will be shown before payment.

Delivery estimates

Delivery dates are estimates, not guarantees. They begin after dispatch and may be affected by carrier delays, customs, weather, peak periods or address issues. Tracking details will be sent when available.

International orders

International availability is determined at checkout. Unless expressly shown as included, recipients are responsible for import duties, taxes, brokerage or customs charges imposed by the destination country. Customs processing may delay delivery.

Address accuracy

Please check your delivery address before placing an order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfilment begins and may charge reasonable reshipping costs for parcels returned because an address was incomplete or incorrect.

Lost, delayed or damaged parcels

If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be found, or the package arrives damaged, please check with household members and neighbours, then contact the carrier and message us with your order number. Keep all packaging and take photographs of visible damage so we can assist with a carrier claim or other remedy.

Returns

For return eligibility and instructions, please read our Returns & Refunds Policy.