Refund policy

Last updated: August 28, 2026

We want you to feel confident shopping with The Florae. This Returns & Refunds Policy explains when a return, exchange, cancellation, or refund may be available.

30-day return window

You may request a return within 30 days after your order is marked delivered. To be eligible, the item must be unused, unworn, unwashed, and in the same condition in which you received it, with any tags, accessories, manuals, and original packaging. You will also need your order number or other proof of purchase.

To start a return, email howridiculousday@gmail.com before sending anything back. If your request is accepted, we will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.

Return shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked service because we cannot guarantee receipt of an untracked return. Original shipping charges are non-refundable unless the return results from our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, defective, or different from what you ordered. Include your order number and clear photos or video of the product, packaging, and shipping label. After review, we will arrange an appropriate replacement, refund, or other solution at no additional cost to you.

Non-returnable items

We cannot accept returns for personalized, made-to-order, or custom products; gift cards; items marked final sale; or products that have been used, altered, washed, assembled incorrectly, or damaged after delivery. For hygiene and safety reasons, certain opened personal-use goods may also be non-returnable where permitted by law. Please contact us before purchase if you are unsure whether an item is eligible.

Exchanges

The fastest way to receive a different item or variant is to request a return for the original item and place a new order after the return is approved. If we sent the wrong item or variant, contact us and we will help resolve the issue.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change the shipping address. We will try to accommodate requests made within 24 hours of purchase, but we cannot guarantee changes once processing or fulfillment has started. Orders that have already shipped cannot be cancelled.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for your bank or card provider to post the refund. Processing times are controlled by your financial institution. If more than 15 business days have passed since approval, contact us.

Where applicable, we may deduct return shipping, missing-item costs, or loss in value caused by handling beyond what is necessary to inspect the product. This does not limit any non-waivable consumer rights.

European Union cooling-off period

If an order is shipped into the European Union and applicable law gives you a 14-day cancellation right, you may cancel or return the order within 14 days without giving a reason, subject to statutory exceptions. The item must be returned in the condition received with its packaging and proof of purchase. Personalized or custom-made goods and other legally excluded items are not covered by this cooling-off right.

Contact

For return or refund questions, email howridiculousday@gmail.com.